"Hello hello! So nice to meet you!"
Zac and Dylan speaking here (owners).
Both of us were both born in a sleepy town called Murwillumbah (northern rivers of NSW) - which turned out to be the perfect area for fostering a burning passion towards sustainable and renewable practices - leading us to building this little operation called Solace.
THE FOUNDATION OF OUR BUSINESS: YOU.
Over the years we have combined in business and online commerce, we know that our success depends on the satisfaction you experience in doing business with us.
This is not just providing an exceptional product, it's the whole package. From first visiting our website, to receiving order updates, through to following up that everything is perfect.
Not only do we really, really want you to come back...
We know that your positive reviews, referrals and word of mouth are like gold to us. That is free advertising, and we love the idea of that!
So, to make sure we get our rewards we must first make sure that you have the perfect buying experience. We want to set the standard of what a brand can do.
If issue arises, count on us to make it right – whether that means a refund, replacement, or exchange.
YOUR HAPPINESS IS OUR #1 priority.
Happiness guaranteed.
OTHER BENEFITS OF SHOPPING WITH US:
Fast Dispatch With Tracking ID
FREE DELIVERY - To Metro & Regional Areas Australia Wide
Shipping Protection Promise
Trusted By Over 50,000+ Aussies
Australia Customer Support
Complete Secure Payments via Credit / Debit card or PayPal
IF YOU HAVE ANY ISSUES AT ALL...
Simply inform our customer happiness team that you wish to return them via emailing support@solaceaustralia.com.au - our team is very fast, expect a response generally within 24 hours.
