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"Hello hello! So nice to meet you!"

Zac and Dylan speaking here (owners).

Both of us were both born in a sleepy town called Murwillumbah (northern rivers of NSW) - which turned out to be the perfect area for fostering a burning passion towards sustainable and renewable practices - leading us to building this little operation called Solace.

THE FOUNDATION OF OUR BUSINESS: YOU.

Over the years we have combined in business and online commerce, we know that our success depends on the satisfaction you experience in doing business with us.

This is not just providing an exceptional product, it's the whole package. From first visiting our website, to receiving order updates, through to following up that everything is perfect.

Not only do we really, really want you to come back...

We know that your positive reviews, referrals and word of mouth are like gold to us. That is free advertising, and we love the idea of that!

So, to make sure we get our rewards we must first make sure that you have the perfect buying experience. We want to set the standard of what a brand can do.

If issue arises, count on us to make it right – whether that means a refund, replacement, or exchange.

YOUR HAPPINESS IS OUR #1 priority.

Happiness guaranteed.

OTHER BENEFITS OF SHOPPING WITH US:

Fast Dispatch With Tracking ID

FREE DELIVERY - To Metro & Regional Areas Australia Wide

Shipping Protection Promise

Trusted By Over 50,000+ Aussies

Australia Customer Support

Complete Secure Payments via Credit / Debit card or PayPal

IF YOU HAVE ANY ISSUES AT ALL...

Simply inform our customer happiness team that you wish to return them via emailing support@solaceaustralia.com.au - our team is very fast, expect a response generally within 24 hours.

Our Priority is Your Happiness: Our Reputation Depends On It (Literally!)

We get it. Buying online can be stressful at times.

Our customers often used to ask us "What if my order arrives damaged", or "what if my order is lost?" - so to ensure you feel fully comfortable placing an order with us (which means becoming a part of the family) you are covered by our exclusive Shipping Protection Promise!

Simply inform our customer happiness team if you have any issues at all via emailing support@solaceaustralia.com.au

When you shop with us, you become family - and we love our family.

SHIPPED FROM OUR WAREHOUSE IN THE HEART OF SYDNEY

At Solace we know the value of providing a speedy, hassle-free shipping experience.

We understand the faster you are enjoying your new light set up, the quicker we get referrals - and we love free advertising.

This is why we only ever use the most reliable courier Australia has to offer: Australia Post.

AUSPOST STANDARD PARCEL (FREE)

Enjoy complimentary standard shipping on us on all orders. Estimated delivery times are as follows:

- NSW & ACT: 2-5 business days

- VIC: 3-6 business days

- SA: 4-8 business days

- QLD & TAS: 4-8 business days

- NT & WA: 5-8 business days

OPTION 2: AUSPOST EXPRESS PARCEL (1-3 DAYS)

For those who can't wait to illuminate their outdoor spaces, our Express Parcel service guarantees your bamboo sheets will arrive in just 1-3 business days nationwide, for a flat rate of $14.99.

ORDER PROCESSING

Your order will be processed dispatched within 1 business day (24 hours) from our warehouse in the heart of Sydney.

SHIPPING PROTECTION

Live tracking and parcel insurance are included with every order, ensuring peace of mind as your lights journey to you.

HIGH DEMAND PERIODS SUCH AS CHIRSTMAS

Times given serve as an estimate only and are approximate figures from time of dispatch.

Please note: Most orders are shipped from our Sydney warehouses the following business day. During times of peak demand such as end of financial year, Black Friday, Cyber Monday, and the Christmas period this may increase to a 48 hour dispatch time.

Fast Dispatch With Tracking ID

FREE DELIVERY - To Metro & Regional Areas

Shipping Protection Promise

Trusted By Over 10,000+ Aussies

Australian Customer Support

Australian Warranty

Complete Secure Payments via Credit / Debit card or PayPal and Afterypay

Solace Refund & Returns Policy

Last updated: 8th February 2024

This Refund Policy ("Policy") applies to purchases through www.solaceaustralia.com.au. Solace is an Australian registered business under ABN 62 624 156 010

90 Day RISK-FREE Happiness Promise

If you don't fall in love with your lights within 90 days of receiving your order expect a full no-questions-asked refund. We take our customer satisfaction very seriously.

Simply inform our customer happiness team that you wish to return them via emailing support@solaceaustralia.com.au

At Solace, excellence is at the heart of everything we do. Each set of our sheets undergoes a meticulous inspection to ensure they meet our high standards of quality.

Your satisfaction is paramount, which is why we are committed to delivering your products in pristine condition, exactly as promised.

We understand that complete happiness with your purchase is essential, and recognise that returns and refunds are part of the shopping experience. That's why we've designed our return process to be as effortless and user-friendly as possible, placing your convenience and satisfaction above all.

Should you have any inquiries or need further assistance with our policies, we are just a message or call away. Please, do not hesitate to contact us.